FAQ's
SHIPPING:
HOW MUCH DOES SHIPPING COST?
Shipping cost may vary by items and delivery location.
PROCESSING TIME
As soon as we receive your order, we process your item in 2-3 business days, this includes production time since most of the products are made to order.
Estimated Delivery Time As soon the order is processed, we will be sending tracking information to the email used during the purchase. It may take approximately 4-5 days delivery. If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@InStyleConnection.com.
If your order hasn't arrived within 30 days of the date of original purchase, contact our support team for a full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.
WHICH CARRIER DO YOU USE?
We usually ship items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship orders from either our USA or EU factories, depending on delivery location. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
- USA - Within 5-8 business days
- Canada - Within 6-10 business days
- Rest of the World - Within 7-12 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
CAN I HAVE A TRACKING NUMBER?
As soon us we have your tracking number, we will email it to you. Unfortunately, in some rare cases we may not be provided with a tracking number from our global suppliers, but we do offer a 100% satisfaction guarantee if you are having a problem with your order.
I DIDN'T RECIEVE MY ORDER
Please email us: support@InStyleConnection.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right hand corner of our site.
I ORDERED 2+ ITEMS, BUT ONLY RECEIVED A PARTIAL ORDER
We have a large assortment of products not stocked in house; as a result, when you order multiple items at a time, they may be shipped separately so that we may insure faster arrival to our customers. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
ARE THE "FREE" ITEMS REALLY FREE?
YES, Absolutely! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities. Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA. If fees are charged by customs, they are payable by the recipient.
SHIPPING INSURANCE
Shipping insurance is offered at checkout. It's provided by InStyle Connection and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team. Please note - shipping insurance is non-refundable once your order has shipped.
CANCELLATION & EXCHANGES:
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun. Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item. We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase delivery. Please note, returns are subject to a 30% deduction from the refund amount and personalized items cannot be returned, as they cannot be restocked. Shipping and insurance is non-refundable.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
RETURNS AND REFUND GUARANTEE
For items received that are not as we described in our listing and defective items, we cover the return shipping cost and replace the item ASAP. All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
HAVE ADDITIONAL QUESTIONS OR CONCERNS NOT COVERED HERE?
If you have any questions that are not on this FAQ page, please email us by clicking on the Contact Us link on the bottom of website. We will promptly get back to you!
